What payment methods do you accept?
We currently accept payment by most credit cards through Paypal's payment processor.  Payment can also be made with a paypal account.  All confidential Information is encrypted and Lark Cottons and its employees do not have acces to or store card information.   

Do you offer Gift Certificates?
Yes!   Gift Certificates are available in any denomination between $1 and $1000.  Gift vouchers are sent via email with an attached image.   Because they are sent immediately upon receipt of payment, for special occasions we recommend sending to yourself and forwarding on the appropriate day, or transferring the information to a physical card.  Voucher codes are case sensitive and have no expiration date.   To redeem, enter on the shopping cart page.

Where are discount codes / gift voucher codes entered?
Discount and gift voucher codes can be entered on the shopping cart page prior to proceeding to checkout.   Codes are case sensitive.

Why is a phone number required to create an account?
This is a default requirement of the shopping cart platform.  We will never call unless there is an issue with your order and we are unable to reach you via email.  We will never disclose phone numbers or addresses to a third party.

Do you ship international?
Yes!  We appreciate our international customers very much, and have had the pleasure of sending fabric to dozens of countries. Shipping times can vary greatly, but we find they are typically in the two - three week range.  Please note that international customers are responsible for all import taxes and fees that may be due upon arrival.

EU Customers:  We have temporarily suspended sales via the website while we update to meet new requirements.  If you would like to make a purchase, please contact us and we can send a direct invoice through paypal.  We apologize for the inconvenience.

Do you offer local pick-up?
If you are local to the Portland-metro area (Oregon) and are interested in arranging a meeting to pick-up your fabric (near downtown or the hawthorne neighborhood) we will gladly credit shipping charges towards a future purchase.  Please contact us for additional information.

Do you accept pre-orders for upcoming collections?
We accept pre-orders on specific items only.  We do not accept pre-orders on yardage of future collections.  While this is becoming a popular trend among online fabric shops, there are no guarantees from manufacturers when new collections will ship, or if they will ship complete as ordered.  We prefer not to pre-sell fabric only to learn later that a shipment has been delayed or ordered amounts are not available as expected.

Can you special order fabrics not shown in the shop?
We are happy to place special orders (current collections only) after availability has been confirmed with the manufacturer.  Special orders require a minimum five yard purchase with a 50% deposit (non-refundable unless availability changes).  Lead times on special orders can vary between two weeks and several months.  However, we can usually confirm a ship date from the manufacturer prior to ordering.  Please contact us for additional information.

Do you accept returns?
If for any reason you are dissatisfied with your purchase, fabric in original condition (unwashed, uncut, and odor-free), may be returned within 14 days of purchase (30 days international) for store credit good towards a future order.  Please send us a note via the "contact" page first so we know to expect something and confirm return address.  Be aware that shipping charges are NOT refundable. If you are uncertain of a color or pattern, please feel free to contact us for more information or to obtain a small sample at minimal cost prior to ordering.  2" x 2" swatch squares in limited quantity are available free of charge.  Items in the Remnants section are non-returnable.

What is a fat quarter?
A fat quarter refers to a quarter yard of fabric that is cut 18" x 22"  (including selvage) rather than 9" x  44".  It is popular among quilters because it can yield a greater variety of individual cut pieces than a standard 1/4 yard cut.  To order a fat quarter, simply check the "fat quarter" box and enter a decimal quantity of 0.25.  Please note that there is no way to change this once the box has been checked and added to your cart.  To revise, please remove from your cat and re-add.

Do you offer a price guarantee?
Yes!   If a price has dropped within 5 days of a purchase, please contact us with your name and order number to request a "price adjustment".  We will refund the difference in the form of a gift certificate towards a future purchase!